Cyber-criminals are currently using a trick that allows them to bypass Microsoft’s security filters and deliver spam and phishing emails to Office 365 email accounts.
Security researchers have been warning about a simple technique that cyber criminals and email scammers are using in the wild to bypass most AI-powered phishing detection mechanisms implemented by widely used email services and web security scanners.
Dubbed ZeroFont, the technique involves inserting hidden words with a font size of zero within the actual content of a phishing email, keeping its visual appearance same, but at the same time, making it non-malicious in the eyes of email security scanners.
According to cloud security company Avanan, Microsoft Office 365 also fails to detect such emails as malicious crafted using ZeroFont technique.
Like Microsoft Office 365, many emails and web security services use natural language processing and other artificial intelligence-based machine learning techniques to identify malicious or phishing emails faster.
The technology helps security companies to analyze, understand and derive meaning from unstructured text embedded in an email or web page by identifying text-based indicators, like email scams mimicking a popular company, phrases used to request for payments or password resets, and more.
Office 365 cannot detect zero-width fonts
However, by adding random zero font-size characters between the indicator texts present in a phishing email, cybercriminals can transform these indicators into an unstructured garbage text, hiding them from the natural language processing engine.
Therefore, the email looks normal to a human eye, but Microsoft reads the entire garbage text, even if some words are displayed with a font size of “0.”
“Microsoft can not identify this as a spoofing email because it cannot see the word ‘Microsoft’ in the un-emulated version,” reads Avanan’s blog post. “Essentially, the ZeroFont attack makes it possible to display one message to the anti-phishing filters and another to the end user.”
Besides the ZeroFont technique, Avanan also detected hackers using other similar tricks that involve Punycode, Unicode, or Hexadecimal Escape Characters in their phishing attacks.
Last month, researchers from the same company reported that cybercriminals had been splitting up the malicious URL in a way that the Safe Links security feature in Office 365 fails to identify and replace the partial hyperlink, eventually redirecting victims to the phishing site.